Fonesafe Insurance

Protection against accidental or liquid damage for Smart Devices

Antivirus/Malware Protection with F-Secure

Know more about Fonesafe Insurance

Features & Benefits
Claims Process & FAQs
Exclusions

Your expensive smartphone/ Tablet/ Laptop enables you to communicate, browse, stay connected, transact and carry out many other day to day functions. FoneSafe Classic provides protection against damage for your Smartphone/ Tablet/ laptop and against misuse of your valuable personal information and confidential data stored in it, in case of theft and damage.

Key Benefits:

Temporary smartphone replacement service: In case your smartphone is stolen/burgled/ totally damaged, FoneSafe Classic delivers a temporary smartphone at your doorstep within 24 hours in select cities across India (up to a maximum period of 7 days).

F-Secure SAFE – Antivirus/ Malware Protection for your device to protect you in the online world. F-Secure Safe provide Multi-device protection across iOS and Android platforms. Listed below F-secure benefits:

Remote Lock
Remote Data Wipe
Fraudulent Website Protection
Contacts back-up and restore
Blocking of unwanted messages and calls
Remote Locate phone using GPS
Auto scan of downloaded apps
Auto scan of SD Cards
Privacy Report – displays access rights of all your app

Live TV/ Movie Subscription – DITTO TV is an entertainment platform that delivers Live TV on your smart phone or, tablet.

Get access to variety of channels
Enjoy 7-day catch-up of available channels
12 month subscription
You also get 1 year free subscription to EROS NOW. Using the application you can watch free movies in high definition available on the application. You can also download the movies and watch them on the go.

Protection against Accidental and Liquid Damage –ensures that your smartphone/ tablet/ laptop is protected against accidental damage (including liquid damage) for up to the purchase price of your device. Your protection starts from the date of purchase of your device and is valid for 12 months.

Single number assistance – A dedicated 24-hour helpline number to deal with customer’s queries, handset replacement, claims etc. Mobile benefits are as below –

SIM Card and IMEI registration
SIM Card blocking
SMS to call back service
Free PAN Card replacement

PARTICULARS		Tiers
PARTICULARS		T1	T2	T3	T4	T5
HANDSET VALUE	Handset price range (INR)	6k-12k	12k-20k	20k-30k	30k-40k	>40k
FEATURES	Mobile Security (F-Secure)	Y	Y	Y	Y	Y
	Handset Replacement	Y	Y	Y	Y	Y
	Live TV subscription	Y	Y	Y	Y	Y
	Sim blocking, IMEI registration	Y	Y	Y	Y	Y
	Protection against damage	Y	Y	Y	Y	Y
COST	Max. Retail Price ₹ (incl. 18% GST as applicable)	1350	1699	2249	2899	3399

To register a Claim:

1.Call on CPP helpline number – 18602583030 (Monday – Sunday, 11am – 9pm)

CPP FoneSafe Classic FAQs

Q1. What is FoneSafe Classic and why should I buy it?

In today’s world, you use your smartphone, tablet or laptop for many important activities such as browsing, chatting, transacting etc. Your smart device contains a lot of personal and confidential information, including contacts and data. If your device is lost or damaged, it can bring your life to a standstill! FoneSafe is a product that provides complete security for your smart device. FoneSafe Classic is a product by CPP Assistance Services Pvt. Ltd., a UK based MNC with more than thirty (30) years of experience of providing assistance products to more than 4 million customer FoneSafe protects your valuable smartphone with features such as F-Secure SAFE Device Security (for smartphone, tablet), temporary smartphone replacement service and protection of your smart device against liquid and accidental damage, FoneSafe Classic also provides you single number assistance for all your queries about the membership.

Q2. Is there a dedicated helpline number for my FoneSafe Classic membership?

Yes, there is a dedicated helpline number for FoneSafe Classic. You can contact 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) for all your queries related to your FoneSafe Classic membership.

Q3. How long is the FoneSafe Classic membership valid?

Your FoneSafe Classic membership is valid for twelve (12) months from the date of purchase

Q4. I bought my new smartphone ten (10) days back. Can I buy FoneSafe Classic today?

Yes, you can buy FoneSafe Classic membership for up to thirty (30) days from day of purchase of your smart device

Q5. What is F-Secure SAFE Device Security and how can the application be used?

F-Secure SAFE Device Security is one of the world’s leading online security companies. F-Secure SAFE Device Security provides robust and convenient protection for your smart devices with a 12-month subscription.

F-Secure SAFE Device Security protects your smartphone, tablet with features such as remote data lock & wipe, GPS tracking, scream alarm, Parental Control and Banking Protection.

Download Instructions for F-Secure SAFE Device Security on your smartphone/tablet:
Step 1: Go to https://offer.f-secure.com/cpp-products and enter the product key printed provided in your welcome pack. Your unique license key will be displayed on the screen
Step 2: Click on the link 'Click here to start using SAFE' which will prompt you to the login screen, where you will need to create your log-in account
Step 3: Complete your account creation process by confirming the link sent to your e-mail address
Step 4: Click on the link 'Add device' and follow the instructions given to complete the ‘Add device’ process
Step 5: Post adding your device, you will be prompted to download the F-Secure SAFE Device Security app from the appropriate app store on to your device
Step 6: Once the app is downloaded, log-in into your F-Secure account using the credentials created in the previous step
Step 7: Your F-Secure SAFE Device Security subscription is now active on your device!

Q6. Can I track my missing phone using FoneSafe Classic? If yes, how?

Your FoneSafe Classic membership protects your smartphone with F-Secure SAFE Device Security. One of the key features of the application is that locates the exact location of your device on a map. You can use this feature to track your missing smartphone.

Q7. My smartphone fell down on the floor and its screen is damaged. What should I do?

In case your phone suffers accidental or liquid damage, please inform us by calling our dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) within 24 hours of the incident. You will need to get the device repaired from an authorized service centre. Our call-centre will be happy to guide you to the nearest authorised service centre. You then need to submit the following documents for claims processing:

Completed claim form
Photographs of the damaged phone (front, back, side with IMEI number displayed)
Statement from insured regarding incident (details required: name, address, mobile no, IMEI no., Date of loss, cause of loss, nature of loss, description of incident, customer signature)
Original final repair invoice by Authorized Service Centre or Non – repair confirmation certificate (mentioning nature of loss and basis of non-repair)
Authorized Service Centre Service Engineer report (explaining nature and cause of damage)
Letter of indemnity (including subrogation bond)
Copy of handset purchase invoice
Photo ID proof
Copy of Cancelled cheque

Please send the above mentioned to the following address:
CPP Assistance Services Pvt. Ltd. Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana
The complete set of documents will be sent to the insurer’s office for claim processing. We will get in touch you in case any further documents are required.

Depreciation (Applicable for Total Damage Claims)

Age of mobile	CPP
0-3 months	10%
3-6 months	10%
6-12 months	20%

Deductible

Compulsory deductible rates
Mobile Phones		Tablets (including iPAD)		Laptops
Purchase Value Range	Deductible	Purchase Value Range	Deductible	Purchase Value Range	Deductible
Between ₹ 8000 - ₹ 12000	₹ 750	Between ₹ 8000 - ₹ 20000	₹ 1000	Between ₹ 15000 - ₹ 30000	₹ 1250
Between ₹ 12000 - ₹ 20000	₹ 1000	Between ₹ 20000 - ₹ 30000	₹ 1250	Between ₹ 30000 - ₹ 40000	₹ 1500
Between ₹ 20000 - ₹ 30000	₹ 1250	Between ₹ 30000 - ₹ 40000	₹ 1500	Between ₹ 40000 - ₹ 50000	₹ 1750
Between ₹ 30000 - ₹ 40000	₹ 1500	Between ₹ 40000 - ₹ 50000	₹ 1750	Between ₹ 50000 - ₹ 60000	₹ 2000
Between ₹ 40000 - ₹ 87500	₹ 1750	Between ₹ 50000 - ₹ 60000	₹ 2000	₹ 60000 and above	3% of claim amount, subject to min of ₹ 2000
₹ 87500 and above	2% of purchase value	₹ 60000 and above	3% of claim amount, subject to min of ₹ 2000

This Policy does not cover Your loss or liability caused by or arising out of or aggravated by:

War, Invasion, Act of foreign Enemy, Hostilities or War Like operations (whether war be declared or not), Civil War, Rebellion Revolution, Insurrection Mutiny, Civil Commotion, Confiscation, Commandeering a Group of Malicious persons or persons
Acting on behalf of or in connection with any political organization, requisition or destruction or damage by order of any government de-jure or de-facto or any public, municipal or local authority
Nuclear Reaction, Nuclear radiation or radioactive contamination
Willful act or willful negligence of the Insured or his representative
Cessation of work whether total or partial
Derangement of the Insured property not accompanied by damage otherwise covered by this policy
Loss of or damage to the property covered under this policy falling under the terms of the Maintenance Agreement
Loss or damage caused by any faults or defects existing at the time of commencement of the present insurance within the knowledge of the insured, or his representatives, whether such faults or defects were known to the Insurer or not
Loss or damage as a direct consequence of the continual influence of operation (e.g. wear and tear, cavitation, erosion, corrosion, incrustation) or of gradual deterioration due to atmospheric conditions
Any costs incurred in connection with the elimination of functional failures unless such failures were caused by an indemnifiable loss of or damage to the insured items
Any costs incurred in connection with the maintenance of the insured item, such exclusion also applying to parts exchanged in the course of such maintenance operations
Loss or damage for which the manufacturer or supplier of the insured item is responsible either by law or under contract
Damage to rented or hired equipment for which the owner is responsible either by law or under a lease and/or maintenance agreement
Consequential loss or liability of any kind or description
Aesthetic defects, such as scratches on painted polished or enameled surfaces unless such defects are affected by an indemnifiable loss or damage to the insured items
Any loss due to Theft, Larceny and/or Burglary

Disclaimer:

The above information is indicative in nature. For more details on complete coverage and terms & conditions, please Click here. Read the sales brochure carefully before concluding a sale.

SBI Cards and Payment Services Private Limited (SBICPSL) will not be liable or responsible for any actions, losses, damages, claims, costs, charges and expenses, which the SBI Cardholder may suffer, sustain, or incur by way of this offer or which may arise out of use of any services availed by the SBI Cardholder under this offer. All queries, claims or disputes arising out of any account whatsoever shall be taken up by the SBI Cardholder directly and solely with CPP Assistance Services Pvt. Ltd. Payment of FoneSafe Classic membership fee shall be exclusively charged to the cardholder’s SBI Credit Card. Please refer to your policy documents for detailed list of exclusion. For more details on risk factors, terms and conditions, please read the sales brochure carefully before purchasing the product.